Re: Comfort installation problems...

["paul gordon" <paul_gordon@xxxxxxx>]

Thanks Mark - it's helpful to have it confirmed that it does indeed work
with highway.  - I think I knew that anyway - I'm sure I remember checking
that point before I ordered it! - but nonetheless it's still encouraging to
have it confirmed in practice.

As yet, we have not tried replacing the main panel (or any of the other
components for that matter) - Raj did not have spare comfort kit available
to him - I think he's going to speak to Andrew today to try to arrange
something...


(Andrew, if your monitoring, please can you let Raj have a
"loaner" to prove
the integrity of the hardware I have - Thanks...)


Cheers Mark,

Paul.


>From: "Mark McCall" <Mark@xxxxxxx>
>Reply-To: ukha_d@xxxxxxx
>To: <ukha_d@xxxxxxx>
>Subject: [ukha_d] Re: Comfort installation problems...
>Date: Fri, 22 Oct 1999 11:06:06 +0100
>
>Sorry to hear about your problems Paul!
>
>I can answer question 1 at least...
>I have BT Highway too and Comfort works fine.  I have Comfort connected
>(via
>BT plug) into the first analogue port.  Then the "Telephone
Out" on
>Comforts
>main panel is wired into a _Master_ socket.  All the phones in the
house
>then wire into this master socket.
>
>On the other point has Raj tried swapping out the main panel incase it
has
>a
>fault?
>
>Good luck!
>
>M.
>
>
>  -----Original Message-----
>From: paul gordon [mailto:paul_gordon@xxxxxxx]
>Sent: 22 October 1999 10:25
>To: ukha_d@xxxxxxx
>Subject: [ukha_d] Comfort installation problems...
>
>
>Sorry for posting to this list instead of the Comfort list - but the
>Comfort
>list seems to be disabled at the moment, and I seem to see most of the
same
>people on both this list and that one, so hopefully I'll still be
reaching
>out to the right people.....
>
>
>A Plea for help!!
>
>I'm currently having a whole world of problems with my Comfort
installation
>- or rather Raj from Optix systems is!... (Raj is the chap who was on
TV
>the
>other evening in the item on the news about comfort, and is the
installer
>recommended to me by Andrew) Raj has now spent two whole days at my
house,
>each time until 9PM or so, and I think I've taken years off his life!!
>
>Problems are as follows:
>
>1) No phone function whatsoever - we cannot get comfort connected to
the
>line without breaking all internal phone function. - I have BT Highway
>installed, and have an NTE5 master socket and an NTE9 digital access
box.
>All internal phones are on analogue line 1, the incoming line from the
pole
>goes into the NTE5, a cable then goes up to the NTE9 (the next bit is
my
>guess...) Which I believe "splits" the incoming line
providing any
>combination of either 2 x analogue or 2 x 64K ISDN or 1 of each....
>However,
>the cable going out to the house phone sockets comes out of the NTE5
(So I
>guess the line goes "up" to the NTE9, and then line A goes
back "down" to
>the NTE5, where the cable then takes it off around the house?) We tried
>various combinations of connecting Comfort to the Krone punch-down on
the
>NTE5, and plugging it in via an RJ11 (or is it 12?) to the line A
socket on
>the NTE9... Whenever we got to a position where Comfort could dial out
>(which we verified) internal phones were disconnected from the line (no
>dial
>tone, do not ring on an incoming call). At no point were able to get an
>internal phone to sign in (but I could get my mobile to sign in...)
>QUESTION: Does anyone have Comfort connected to an analogue line on a
BT
>Home highway installation?, can we verify that this is possible?, and
if
>so,
>how should it be connected??
>
>2) When disarming from night mode, (or trying to), the keypad locks
out,
>(only buttons 4, 5, and 6 are active on the Kompad), night mode cannot
be
>de-activated, and once the timeout period has expired, the alarm goes
off.
>In fact, if memory serves, I believe we experienced several instances
where
>the Kompad would "lock out" in this way (every button EXCEPT
4, 5, & 6 seem
>inoperative). Also, this is usually accompanied by endless repetitions
of
>"Invalid code, call engineer to reset" being announced by the
Kompad....
>
>3) The outside door station... When the button on the outside
doorstation
>is
>pressed, sound that I can only describe as being akin to an early
eighties
>space-invaders machine emanates from the internal Kompad, and continues
to
>do so until the sign-in code is entered.
>
>
>Raj has checked, and double-checked (and in most cases triple-checked)
all
>the cabling to all the sensors and both the doorstation & the
Kompad, and
>is
>certain that everything is as it should be, he has also tried (to no
avail)
>installing a remote expansion panel with a secondary PSU in case power
>demand was causing errors. Finally, he has checked the programming
(using
>CS-Express), and is pretty confident that all is OK there as well. -
>Although Raj admits he is more familliar with programming the system
via
>the
>Kompad....
>He left my house last night about 20 years older than when he arrived,
>having finally admitted defeat, and he is not even certain that the
Panel
>is
>verifiably OK - He's at the point of suspecting faulty hardware...
>
>
>Can anyone please offer any insights (Andrew?...) - Raj is an
experienced
>professional installer of this system, and even he is totally unable to
>commssion it to a state where I have any confidence in it whatsoever -
>Currently it is just sitting there not being used - I cannot trust it
>enough
>to arm it in either night or away mode....
>
>:-(((((((((((((((
>
>As always, any assistance much appreciated..
>
>Cheers all
>
>Paul Gordon.
>
>______________________________________________________
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