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As a retailer I AGREE ;-)
We are a family biz and have customer care as
our
number one priority. However every organisation can make
mistakes.
It's how you deal with them that people really judge you on.
M.
----- Original Message -----
Sent: Thursday, September 06, 2001
10:22
AM
Subject: [ukha_d] Re: Something to
Make
TIVO owners cry.
I agree, I find these days that people are only too
quick
to complain
but don't seem to make the effort to pat people on the back
:-)
I finally brought a digital camera this week, and was amazing
that
it
had been delivered by the time I got home last night (less than
24hours). So I sent them a responce telling them how please I was
with
my whole "buying experience"
<warm feeling
inside>
:-)
</warm feeling inside>
Feedback is a good
thing, but remember to send positive and the
negative!!
Dan
--- In ukha_d@y..., "Phil Harris"
<phillip.harris1@v...> wrote:
>
> Cool ... I generally
do
make comment on good service. I recently
went up to
> customer
services at Tesco about a lady who had been exceedingly
helpful
and
> they seemed to be unable to grasp at first that I wasn't
complaining and
> actually wanted to make a positive comment.
They
took my details
and my
> comments, thanked me for my input and I
went on my way.
>
> About three days later I had a call from
Tescos stores and they put
the lady
> in question through to me,
she
was bubbling away and was very
enthusiastic
> in thanking me for
making such nice comments about her. It seems
that she
> was up
for
a review of some kind and during her meeting her manager
referred
>
back to my comments and that seems to have helped her. She was very
chuffed!
>
> Made me feel good!
>
>
Phil
>
> > -----Original Message-----
> > From: Dan James
[mailto:UKHA@n...]
> > Sent: 06 September 2001 09:42
> >
To:
ukha_d@xxxxxxx> > Subject: [ukha_d] Re: Something to Make TIVO
owners
cry.
> >
> >
> > On the other hand if you want
to
find someone in a chain store who
> > knows what they are talking
about try the main Dixons in Brighton,
> > theres a guy in there
who
is superb and actually understands the
> > technology. (his name
is
Stephen Candy)
> >
> > Dan
> >
>
>
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