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RE: OT: Delivery Damage
Mark,
I
could do, but it's not me with the problem :-)
Good
idea though!
It
depends though on whether Daniels insurers would bung up the cost of his
policy
in the future for a claim, as you would have to proceed on the basis that
they
will not agree to make good & you will have to get your insurers
involved.
If,
OTOH, they would not up his policy, then yeah why not!
Though
the threat of court does seem to put the frighteners on a lot of
ppl!
Tony
-----Original Message-----
From:
Mark
Harrison [mailto:Mark.Harrison@xxxxxxx]
Sent: 31 January 2002
09:41
To: ukha_d@xxxxxxxSubject: RE: [ukha_d] OT:
Delivery Damage
Tony,
You
could write to the delivery company saying that you intend to refer
this
matter to your insurers.
Tell them that you understand that your
insurers will settle the matter
for you and then proceed against the
delivery company for the damages
and their costs in
resolving.
Finally say that, in order to relieve all parties from
administration
costs, you are writing to the delivery company to offer
them
the
opportunity to "make good" the damage directly without involving
either
your or their insurers, and that if they wish to do this, they
should
contact you within the next 7 days.
Regards,
Mark
Harrison
Head of Systems, eKingfisher
-----Original Message-----
From: BUTLER, Tony, FM [mailto:tony.butler@xxxxxxx]
Sent: 29 January
2002 11:56
To: 'ukha_d@xxxxxxx'
Subject: RE: [ukha_d] OT:
Delivery Damage
Don't see why not.
SCC is easy &
cheap.
You should write to them & suggest that if they don't agree
to a
fair
settlement for damages within 7 working days then you will
instigate
court proceedings. Make sure they have to sign for the
letter so you
have proof it arrived.
Otten just the threat of court
action is enough to prompt companies to
act - particularly when they
know
they are in the
wrong.....
cheers,
Tony
-----Original
Message-----
From: James, Daniel
[mailto:daniel.james@xxxxxxx]
Sent: 29 January 2002 11:31
To:
UKHA (E-mail)
Subject: [ukha_d] OT: Delivery Damage
Off Topic
post:
Well this group does seem to be the fountain of all
knowledge....
I had some new sofas delivered the other day, and in
the
process of the
delivery the guys delivering them they managed to take a
large chip out
of a
display cabinet and scrape the paintwork in the
house....
(it was an easy route into the house, and I managed to remove
a 3
seater
sofa without touching anything the following day - they delivered
2
seater
sofas!!)
I marked the delivery receipt to this effect
and pointed the damage out
to
the chaps as they had done
it...
I
wrote to the company and sent them some pictures of the damage,
but
they
wrote back refusing liability...
Can I take this to
the
small claims court? or should I seek
further
legal
advice?
Cheers
Daniel
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