RE: Re: FW: Shop@Kodak DX3700 Digital Camera

["Mark Harrison" <Mark.Harrison@xxxxxxx>]

I think you're being over-cynical now. Actually, in my experience (not
specifically of Kodak) they might have done!



-----Original Message-----
From: musashi1977uk [mailto:musashi1977uk@xxxxxxx]
Sent: 8 January 2002 17:53
To: ukha_d@xxxxxxx
Subject: [ukha_d] Re: FW: Shop@Kodak DX3700 Digital Camera


And I am sure that Kodak would have contacted and refunded the
difference to all of their customers if they had realised that they
had overcharged them for one of their products!!!
I think not.

Simon Rafferty

--- In ukha_d@y..., "Jon Bhargava" <jonathan.bhargava@n...>
wrote:
> MessageJust to play devil's advocate guys - I have been reading all
these
> mails about Kodak & for whatever reason, malicious employee or
otherwise,
> they did make a mistake in the pricing of this product on their
website &
> tried to rectify it as soon as possible. You can say you have
a 'contract'
> with Kodak however I am sure that this 'receipt' of an email is
> automatically sent upon receiving the order & it isn't until the
order is
> processed that a human actually 'sees' the order. One may feel it
derisory
> of Kodak to offer 10% discount to you on other products but it is an
> indicator of their acceptance that they did make a mistake.
>
> Don't get me wrong - if I had ordered, in good faith, I would
certainly be
> disappointed if i was told of this error but feel I could accept
that
> mistakes do happen & leave things be - afterall I wouldn't have
lost
> anything. No-one is going to force anyone to use the Kodak site
again & I'm
> sure one wouldn't if one was very upset with Kodak for the website
error.
>
> So I guess what I'm saying is when mistakes happen some people will
accept
> this whilst some people will be enraged & start a personal
vendetta
against
> Kodak ( or it could be any company).
>
> Goodwill, tolerance & common sense seem to have gone out of the
window in
> this 'blame' culture.
>
> Just my 2p
>
> Cheers
>
> Jon B
>   -----Original Message-----
>   From: Kenneth Watt [mailto:kennwatt@xxxxxxx...]
>   Sent: Tuesday, January 08, 2002 16:54
>   To: ukha_d@y...
>   Subject: RE: [ukha_d] FW: Shop@Kodak DX3700 Digital Camera
>
>
>   I called my local TS office and the very nice lady there and I
had a
> little chat, the general gist of it goes..
>
>
>
>   Me: hi I'm calling about the Kodak offer on the internet
>
>   Her: ah yes, I read about that in the newspaper this morning, did
you buy
> one?
>
>   Me: yes, so did a good friend and my Uncle and we have been told
that we
> are not getting the product.
>
>   Her: Oh!
>
>   Me: (general explanation of the mail and some the conversations
>from
> and elsewhere on the web)
>
>   Her: if you have a proof of purchase that is a receipt for that
price then
> that is a legally binding contract and if the wording is as you say
then
> Kodak could be in trouble.
>
>   Me: (asked about the fact that it is normal practise not to
charge the
> card until the goods are dispatched)
>
>   Her: yes, that is normal practise from most mail order and
internet
> sellers
>
>   Me: so do you think I have a case?
>
>   Her: Oh yes, I'll check with the other TS offices and get back to
you, can
> you send me a copy of the e-mails.
>
>   Me: yes, and I'll get the other people involved to do the same
>
>   Her: that would be wonderful as the more people involved then the
more
> pressure we can put on Kodak.
>
>
>
>   It would seem that the TS folks are not taking too kindly to
Kodak's
> "carte blanche" attitude to this offer in saying no to all
the
customers
> that bought on in good faith and I have to say I did! I genuinely
thought
> that this was nothing more than another bloody good offer brought
to us in
> association with UKHA_D ;-)
>
>
>
>   From what I can gather if the seller offers the product at a set
price and
> you accept that price by issuing your payment details then they
issue a
> receipt then that's it, game over, the deal is done, according to
the nice
> lady at TS anyway J
>
>
>
>   When you think about it this makes sense as the warranty runs
>from
> date of purchase *not* the date of delivery as is the case with the
vast
> majority of our products that are sold from most major retailers it
is only
> the goodwill of the manufacturer that allows the warranty to be
taken from
> the delivery or collection date *if* you have the paperwork to
prove it.
>
>
>
>   A very grey area indeed!
>
>
>
>   K.
>
>
>
>   This is K. From Work! I really should be working ;-)
>
>
>
>   -----Original Message-----
>   From: Mark McCall [mailto:mark@xxxxxxx...]
>   Sent: 08 January 2002 14:22
>   To: ukha_d@y...
>   Subject: Re: [ukha_d] FW: Shop@Kodak DX3700 Digital Camera
>
>
>
>   Yes...exactly Michael!  They are trying to compare this to "a
shop" where
> you hand over the cash and the deal is done.  It's different in
this case -
> the deal HAS been done (I have a receipt) and as you point out the
reason
> the money hasn't been taken from my card is that it is standard
practice not
> to do this until the goods are sent to me!
>
>
>
>   M.
>
>
>
>     ----- Original Message -----
>
>     From: Michael Mc Aree
>
>     To: ukha_d@y...
>
>     Sent: Tuesday, January 08, 2002 1:59 PM
>
>     Subject: RE: [ukha_d] FW: Shop@Kodak DX3700 Digital Camera
>
>
>
>     BTW those other Trading Standards officers are wrong !! The
email I
> received states
>
>     "Please keep this message as your receipt of the
purchase." So
I have a
> receipt for a purchase and expect my Credit Card to be debited only
when the
> goods have been dispatched. My Online Order status remains @
PROCESSING yet
> they have changed it to not show the full Credit Card number as it
did
> earlier today. Why have they not cancelled my order??
>
>
>
>
>
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