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RE: Re: FW: Shop@Kodak DX3700 Digital Camera
- To: ukha_d@xxxxxxx
- Subject: RE: Re: FW: Shop@Kodak DX3700 Digital Camera
- From: simon rafferty <musashi1977uk@xxxxxxx>
- Date: Tue, 8 Jan 2002 19:42:49 +0000 (GMT)
- Delivered-to: mailing list ukha_d@xxxxxxx
- Mailing-list: list ukha_d@xxxxxxx; contact
ukha_d-owner@xxxxxxx
- Reply-to: ukha_d@xxxxxxx
Actually I dont think I am. I cannot think of one incident or case
whwer a manufacturer / retailer has contacted a customer, post sale to
inform them that they have been overcharged and to offer a refund. And I
have been overchrged by several stores, DABS to name but one (and I vowed
never to shop with them again, and haven't!).
Simon Rafferty
Mark Harrison <Mark.Harrison@xxxxxxx> wrote:
I think you're being over-cynical now. Actually, in
my experience (not
specifically of Kodak) they might have
done!
-----Original Message-----
From: musashi1977uk
[mailto:musashi1977uk@xxxxxxx]
Sent: 8 January 2002 17:53
To:
ukha_d@xxxxxxxSubject: [ukha_d] Re: FW: Shop@Kodak DX3700 Digital
Camera
And I am sure that Kodak would have contacted and
refunded the
difference to all of their customers if they had realised
that they
had overcharged them for one of their products!!!
I think
not.
Simon Rafferty
--- In ukha_d@y..., "Jon Bhargava"
<jonathan.bhargava@n...> wrote:
> MessageJust to play devil's
advocate guys - I have been reading all
these
> mails about Kodak
& for whatever reason, malicious employee or
otherwise,
>
they did make a mistake in the pricing of this product on their
website
&
> tried to r
ectify it as soon as possible. You can say you have
a
'contract'
> with Kodak however I am sure that this 'receipt' of an
email is
> automatically sent upon receiving the order & it isn't
until the
order is
> processed that a human actually 'sees' the
order. One may feel it
derisory
> of Kodak to offer 10% discount
to you on other products but it is an
> indicator of their acceptance
that they did make a mistake.
>
> Don't get me wrong - if I
had ordered, in good faith, I would
certainly be
> disappointed
if i was told of this error but feel I could accept
that
>
mistakes do happen & leave things be - afterall I wouldn't have
lost
> anything. No-one is going to force anyone to use the Kodak
site
again & I'm
> sure one wouldn't if one was very upset
with Kodak for the website
error.
>
> So I guess what I'm
saying is when mistakes happen some people will
accept
> this
whilst some pe
ople will be enraged & start a personal vendetta
against
>
Kodak ( or it could be any company).
>
> Goodwill, tolerance
& common sense seem to have gone out of the
window in
> this
'blame' culture.
>
> Just my 2p
>
>
Cheers
>
> Jon B
> -----Original
Message-----
> From: Kenneth Watt
[mailto:kennwatt@b...]
> Sent: Tuesday, January 08, 2002
16:54
> To: ukha_d@xxxxxxx> Subject:
RE: [ukha_d] FW: Shop@Kodak DX3700 Digital Camera
>
>
> I called my local TS office and the very nice lady
there and I
had a
> little chat, the general gist of it
goes..
>
>
>
> Me: hi I'm calling
about the Kodak offer on the internet
>
> Her: ah
yes, I read about that in the newspaper this morning, did
you
buy
> one?
>
> Me: yes,
so did a good friend and my Uncle and we have been told
that we
>
are not getting the product.
>
> Her: Oh!
>
> Me: (general explanation of the mail and some the
conversations
from here
> and elsewhere on the web)
>
> Her: if you have a proof of purchase that is a receipt
for that
price then
> that is a legally binding contract and if
the wording is as you say
then
> Kodak could be in
trouble.
>
> Me: (asked about the fact that it is
normal practise not to
charge the
> card until the goods are
dispatched)
>
> Her: yes, that is normal practise
from most mail order and
internet
> sellers
>
> Me: so do you think I have a case?
>
> Her: Oh yes, I'll check with the other TS offices and
get back to
you, can
> you send me a copy of the e-mails.
>
> M
e: yes, and I'll get the other people involved to do the same
>
> Her: that would be wonderful as the more people
involved then the
more
> pressure we can put on Kodak.
>
>
>
> It would seem that the TS folks are
not taking too kindly to
Kodak's
> "carte blanche" attitude to
this offer in saying no to all the
customers
> that bought on in
good faith and I have to say I did! I genuinely
thought
> that
this was nothing more than another bloody good offer brought
to us
in
> association with UKHA_D ;-)
>
>
>
> From what I can gather if the seller offers the
product at a set
price and
> you accept that price by issuing
your payment details then they
issue a
> receipt then that's it,
game over, the deal is done, according
to
the nice
> lady at TS anyway J
>
>
>
> When you think about it this makes sense as the
warranty runs
from the
> date of purchase *not* the date of
delivery as is the case with the
vast
> majority of our products
that are sold from most major retailers it
is only
> the goodwill
of the manufacturer that allows the warranty to be
taken from
>
the delivery or collection date *if* you have the paperwork to
prove
it.
>
>
>
> A very grey area
indeed!
>
>
>
> K.
>
>
>
> This is K. From Work! I really should be
working ;-)
>
>
>
> -----Original
Message-----
> From: Mark McCall
[mailto:mark@a...]
> Sent: 08 January 2002
14:22
> To: ukha_d@xxxxxxx> Subject:
Re: [ukha_d] FW: Shop@Kodak DX3700 Digital
Camera
>
>
>
> Yes...exactly
Michael! They are trying to compare this to "a
shop"
where
> you hand over the cash and the deal is done. It's
different in
this case -
> the deal HAS been done (I have a
receipt) and as you point out the
reason
> the money hasn't been
taken from my card is that it is standard
practice not
> to do
this until the goods are sent to me!
>
>
>
> M.
>
>
>
> ----- Original Message -----
>
> From: Michael Mc Aree
>
> To: ukha_d@xxxxxxx>
> Sent: Tuesday, January 08, 2002 1:59
PM
>
> Subject: RE: [ukha_d] FW:
Shop@Kodak DX3700 Digital Camera
>
>
>
> BTW those other Trading Standards officers
are wrong !! The
em
ail I
> received states
>
>
"Please keep this message as your receipt of the purchase." So
I have
a
> receipt for a purchase and expect my Credit Card to be debited
only
when the
> goods have been dispatched. My Online Order
status remains @
PROCESSING yet
> they have changed it to not
show the full Credit Card number as it
did
> earlier today. Why
have they not cancelled my order??
>
>
>
>
>
> For more information: http://www.automatedhome.co.uk
>
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