RE: ot Pathetic Service BT

[Andy Laurence <andy@xxxxxxx>]

> > I don't call them if the Internet is down.  You can soon
tell 
> > if it's a
> > network problem.  If it's a network problem, it's highly
unlikely that
> 
> But how can you tell if the 'internet' is down or if it's just a
problem
> with your connection/mac address that they registered incorrectly
(again)
> etc?

Well, if it just suddenly goes off, it's likely to be a network
problem.
If you call customer services, they have a message telling you if
there's problems in certain areas.

> What's your secret then? What time of day do you call?

Various times, but weekday mornings are generally good.

> I only ever get
> through if it's a billing issue and all the Accts ppl have gone
home
> already.
> If it's a technical issue, I _may_ get through during the day
(after
> 15-45min wait) when they will want me to follow thier dumb
instructions by
> rote ('have you rebooted the machine sir, can you access a dos prompt
sir'
> etc when I'm trying to tell them the cable modem is totally dead (no
lights
> at all) and can they please come have a look at it/replace it) and I'm
not
> near the kit anyway coz I'm in work.  Get home and try and no
chance of
> getting through at all :(

Yeah, the stuff they make you go through is tedious, but if you're
lucky
you'll get a droid with some clue.  You can then speak technobabble
to
him, and tell him what's wrong so he can fix it.

> I did actually send them an email one day (being frustrated waiting)
about
> really crap web responses and after about a week they got back and
asked me
> to do an ip release/renew - great, thanks guys!

I must be so incredibly lucky with them!

> Sorry - this is turning into too much of a rant.  Basically, you
are lucky
> with TW, I am not - no need to defend/attack them further.  

OK.

> > didn't take long.  Maybe that's where my luck is going,
'cause I am
> > never lucky in anything else.  If only I could channel the
luck I'm
> > wasting on Telewest to the lottery .... ;-)
> 
> Certainly sounds like it mate :)

:-)

Andy
-- 
Building a community network for Bristol
http://consume.cyberprog.net
4x4 in town - bog brush for your teeth
NB: Alternate E-Mail - andylaurence at yahoo dot co dot uk



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