Fw: Re: A Public Apology

["Gareth Cook/UK/IBM" <gcook@xxxxxxx>]

In this case, the 1 or 2 weeks was to be
covered by spare units we should have had, which ould then have been
offerred to the group.

It didn't quite to plan tho :-) I had
some battery issues to sort out, which I used from the 11 dodgy units.
Luckily, no one sent a whole unit back.

G.

Gareth Cook Senior Engineering Specialist EMEA ED, IBM SWG Lotus Park, Staines, TW18 3AG

Office:  +44 (0) 1784 445 166 Mobile:  +44 (0) 7980 445 166 Fax:      +44 (0) 1784 499 166

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----- Forwarded by Gareth
Cook/UK/IBM on 30/05/2002 12:16 -----

Discussion
Main Topic

BUTLER, Tony, FM <tony.butler@xxxxxxx>
Today 12:10

.

Subject: .	RE: [ukha_d] Re: A Public Apology .
Category:

Depends on what you mean by 'unsatisfactory' :D
 
But seriously though, whether a bulk buy is for profit or not, the same issues will appiy - ie:
Will the supplier deal with the end users, or just the man in the middle who placed the order, has been invoiced for the order, and has paid for the order?
 
Whilst Gareth said 1 or 2 weeks (i think) for DoA fujitsus back to him, then 60(?) days with PS, I don't know if PS could turn around around and refuse to deal with you on the basis that they sold to Gareth and not to you.
 
Okay, so PS is a crap example, but you see what I mean - warranty etc issues are independent of making a profit - don't confuse the two!
 
 
Tony
-----Original Message-----
From: Mark Harrison [mailto:Mark.Harrison@xxxxxxx]
Sent: 30 May 2002 11:55
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Re: A Public Apology

"You don't after all, ask Tesco how much they paid for their baby wipes when they are doing a two
for one deal - and you can always go to Sainsbury anyway if you're not happy with Tesco."
 
I do, however, except Tesco to replace AT THEIR EXPENSE, and WITHOUT DELAY, any product I buy from them that is unsatisfactory.
 
-----Original Message-----
From: BUTLER, Tony, FM [mailto:tony.butler@xxxxxxx]
Sent: Thu 30/05/2002 11:39
To: 'ukha_d@xxxxxxx'
Cc:
Subject: RE: [ukha_d] Re: A Public Apology

> Not needed, dad to be, I bet you are on edge, Best Post of the Day

I was pleasantly surprised to see an apology as I assumed it was a bit 'heat
of the moment'.

Being a soon-to-be dad can be very stressful indeed - just be glad it's not
twins like I got :)

> Gidelines are good, its lets all know that the deal is fair. We must
> also understand that to people who make a living selling HA
> equipment and support his list and its members,  that we should not
> be stealing buisness, so far that has not happened.

Indeed.  I spoke to Li about this because I pointed him towards the european
distributors of the Audiotron, and here they were trying to do a deal with
me.  He seemed happy enough that I wasn't trying to steal any (potential
future) business from him.

> My additions to any guidelines are:-
>
> If there is to be a profit/contingency then its needs to be made
> clear
>
> We should have a indication on the level of this
>
> At the outset we need to know who is taking any risk.

I still think that profit or otherwise should be irrelevant because people
will (as seems to have happened here) resent the fact that someone is making
money when someone else didn't.
A fair deal is where everyone benefits to some degree.  You don't after all,
ask Tesco how much they paid for their baby wipes when they are doing a two
for one deal - and you can always go to Sainsbury anyway if you're not happy
with Tesco.

I agree about the risk element.  This is why for example I said there is no
warranty with the US audiotrons, so there is risk there of wasting your
money.  Equally, I was taking the risk of blowing up the device if I did a
conversion on it.


Tony


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