RE: BT Do it AGAIN!!!

["Ian Lowe" <ian@xxxxxxx>]

I think I'll do that.

The best they can do for screwing up my number is "a £20 good-will
gesture"
"maybe"

grrrrrrrr..

Ian.

-----Original Message-----
From: Timothy Morris [mailto:timothy.morris@xxxxxxx]
Sent: 06 March 2002 18:53
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] BT Do it AGAIN!!!


Ian,

Ring up the Managing Director's office. He has a team of people who do
exactly what you want. When I first ordered the enhanced services on
ISDN, they didn't work and I couldn't find an engineer who actually
understood what I was talking about. Once I spoke to the MD's office
they sent out a couple of guys from NETOPS (is that right Keith?), who
came down with a laptop, connected it up to the "B" channel, and
analysed the protocols. They actually diagnosed the problem in 2 minutes
(although the services had been turned on on my line, the master switch
which turned them on for the whole exchange was still off - I was the
first person who had ordered them). They then spent the next half hour
on the phone (to Martelsham I think), getting the problem fixed.

The MD's office gave me a year's free line rental for my trouble!

Tim

-----Original Message-----
From: Ian Lowe [mailto:ian@xxxxxxx]
Sent: 06 March 2002 17:36
To: ukha_d@xxxxxxx
Subject: [ukha_d] BT Do it AGAIN!!!


IDIOTS.

I hate to think how much money these fools have cost me now.

One of my friends lost our number, so called Directory Enquiries.

They have been giving out the "phantom" number they used during
renumbering
of
my Business Highway Lines as the real number: a number which comes back
unobtainable.

What a great advert for your business eh??

And yet again, the "Drones on the Phones" can't do anything
except pass
me
>from
pillar to post.

Does *ANYONE* in this behemoth actually take responsibility for dealing
with
customers.

Ian.


-----Original Message-----
From: Ian Lowe [mailto:ian@xxxxxxx]
Sent: 06 March 2002 00:21
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Barcode scanners...have I missed something here?


Good points to note Ken. I imagine built-into the fridge will quickly
translate to
"retractable cable, fixed to the undeside of the cupboard above the
fridge"

Ian.

-----Original Message-----
From: Kenneth Watt [mailto:kennwatt@xxxxxxx]
Sent: 04 March 2002 18:14
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Barcode scanners...have I missed something here?


Ian,

It is possible to do this, i.e. build the electronics into the fridge's
door however, bear in mind that the fridge door is "foamed" and
there is
good reason for this. This stops hot air meeting cold and the consequent
condensation from forming and this can be a problem on EU cabinets that
are, by default, a maximum of 600mm deep as in EU kitchen unit depth.
The Yank ones are deeper and have far more substantial doors on them,
walk into John Lewis and you can see the difference!

To build into the door you would have to remove some of the insulation
and run the wiring inside the inner door panel, easy if it's not what we
refer to as a foamed door, that is the whole door is whapped together on
the line *then* the foam injected which is the case in 99% of cabinets
in the last few years, the downsides to this are that you cannot simply
pull the door apart and get it to re-seal, nor can you buy spares for
the actual door as such, it’s a full new door at £50 and upwards.

Another thing to remember is that the manufacturers have been trying to
get electronics to work in refrigeration for many a long year and most
of them do not live long, and they put them at the top or back of the
cabinet usually where they are away from the worst of the temperature
changes!

K.

> -----Original Message-----
> From: Ian Lowe [mailto:ian@xxxxxxx]
> Sent: 04 March 2002 09:02
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] Barcode scanners...have I missed something here?
>
>
> >The other problem mentioned, that seems a real problem, is
> >how on earth do you keep track of a carton of milk?
>
> Well, what you do is make the usage so trivial that it's second
nature.
>
> My though is: scanner built into the fridge door,
>
> you use milk, you scan it "out" and "in".
>
> if you finish it, and bin it, the server sends an email that evening,
(a
> summary of the day) which amongst other info says something like
"item
> 'PINT
> OF MILK' was taken from fridge, but not put back, is it ()finished
()not
> scanned back in error"
>
> of course there will be things missing, but like any system, it will
prove
> it's worth (if it has any)
>
> Ian.
>
>
>
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