FW:

["Phil Harris" <phil@xxxxxxx>]

Just thought some of you may be interested to hear the reply I just got
>from

Phil

> -----Original Message-----
> From: Cowan, Brian [mailto:brian_cowan@xxxxxxx] On Behalf
> Of Assistance, EuroTech
> Sent: 02 April 2003 15:25
> To: 'phil@xxxxxxx'
> Subject:
>
>
> Dear Mr. Phillip Harris,
>
> Further to your request, I understand that your Maxtor 5000XT
> drives are overheating. In order to prevent these drives from
> overheating, I would recommend putting them in a well
> ventilated area and making sure that you do not stack them
> more than three high. That way, the drives should not
> overheat. If you have any more questions, please let us know.
>
> In order to allow us to deal with all enquiries as
> efficiently and accurately as possible we would ask that you
> include any previous emails when replying to us.
>
> If you have any questions, please do not hesitate to contact
> us again.
>
> Kind regards,
> Brian TS54
> Technical Support Team,
> Maxtor Ireland Ltd.
>
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>   ********************************************************************
>   ********************** Submitter Details ***************************
>   FirstName: Phillip
>   LastName: Harris
>   Email: phil@xxxxxxx
>
> *********************************************************************
>   ********************** Support Request Details
> **********************
>   Location: Europe
>   Language: English
>   Request Type: Technical
>   Manufacturer: Maxtor
>   Drive Model: 5000XT
>   Product Line: 5000XT
>   Product Serial #: A8079N6E
>   Product Part #:
>   Operating System: Windows 2000   Version:
>   Computer System:
>   CPU: AMD K7 (Athlon)
>   CPU Speed: 1.2GHz
>   Controller Card: Other
>
>
>
>   ********************** For SCSI Products
> ****************************
>
>   SCSI Adapter:
>
>   Description:
>   I have two of the 5000XT drives which I am using for
> storing both music
> (MP3) and video (extracted DVD) data. The 5000XT drives that
> I have bake themselves silly to the point of giving constant
> errors after a day or so of being powered. I ended up having
> to remove the drives from the cases and use them as normal
> IDE drives installed in my server where they are now working
> perfectly but the whole point was that I needed external
> drives as I need about 3Tb of these! How can I stop the
> drives baking in the case as supplied?
>