Re: TiVo - found one

["Mark Hopley" <mhopley@xxxxxxx>]

My Refurbished Tivo from Dixons failed to even run guided setup properly.
All the steps and options were mixed up, Tivo support reckoned it had
American software on it ? 
I went though the returns procedure but I asked about stock availability
and they had none. I decided a dead Tivo was better than no Tivo so put in
the original disks from my existing Tivo and all is good now.

I was careful in lifting the warranty seal in case it was a hardware
problem, but it will getting a disk upgrade soon anyway.

----- Original Message ----- 
  From: Paul Gordon 
  To: ukha_d@xxxxxxx 
  Sent: Saturday, December 28, 2002 6:08 PM
  Subject: Re: [ukha_d] TiVo - found one


  Hmmm...

  Danger Will Robinson...

  My Tivo arrived (from Dixons Online) on the 23rd, (whilst I was
away), and 
  was left with the neighbour. I arrived home last night, the
neighbour bought 
  it round, and I unpacked it & just did a quick contents
check.

  Started to set it up today, - the box froze completely during the
guided 
  setup, Tivo help desk said power-cycle it & start again.

  One power cycle later, I am stuck with a Tivo that just cycles
endlessly 
  between the "Welcome, Powering up..." screen, and the
"Nearly there, just a 
  few more seconds...." screen.

  Call to Tivo, - "Hardware fault, probably a dead disk drive,
return it to 
  the dealer for replacement"...

  Call to Dixons, helpdesk person mentioned a 14-day time limit for
something 
  or other... - Didn't bother to press about this, as it didn't affect
me as 
  I'm within 14 days anyway, but she definately checked the recorded
delivery 
  date, whilst muttering on about "company policy" and
"14 days"....

  Fortunately, I don't have to argue the toss about replacement, but
if there 
  is some bizarre 14-day limited replacement policy, then I'd advise
you soak 
  test your machine for a while before you get outside of it. - Mine
ran for 
  about 90 minutes before the disk failed.

  It will be *at least* a week before I get a replacement, as the
deceased 
  article has to be returned, and only then will the replacement be
  dispatched. I can't return it until I receive a pre-pay shipping
docket for 
  securicor that won't even get mailed out to me until Monday (if I'm
lucky!)

  B***TARDS!

  Still, trying to find a bright side to look at, I suppose it means I
have a 
  week to order up a bigger hard disk, and possibly even get the
TivoWeb 
  module? (Des, any chance?)

  Paul G.

[Non-text portions of this message have been removed]



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