Re: RE:Dabs "not exactly helpful"

["Neil Fuller" <neil@xxxxxxx>]

These days, with margins so tight, consumer power is everything.

Seems to me that if all on the list send David Atherton (dabs MD
datherton@xxxxxxx )an Email simply stating that they are aware of what's
happening with this customer and watching the outcome closely, before
placing any further orders, something *may* happen.

On the other hand, perhaps dabs have just become too large to provide
reasonable service.

Final thought is that often, when companies start to get these kind of
supply chain problems, their suppliers are withholding stock pending
payment. Personally, I will not place any further orders with dabs until
I'm sure of their financial stability - I don't want to be last in the
queue outside the liquidators offices!

Cheers

Neil
  ----- Original Message ----- 
  From: Ian Lowe 
  To: ukha_d@xxxxxxx 
  Sent: Friday, January 03, 2003 3:29 PM
  Subject: RE: [ukha_d] RE:Dabs "not exactly helpful"


  Well,
  Trading Standards have got back to me, and things are looking
good.

  They reckon that the legislation does not provide the ability for a
retailer
  to refuse a resolution under the distance selling regs simply
because the
  goods have been opened. It's (of course) reasonable to refuse if the
goods
  have not been kept in good condition, or the original packaging has
been
  thrown away, but for now, the Trading Standards people reckon dabs
are in
  the wrong.

  One of the get-outs, it seems, was the Ts and Cs on the website, and
TS are
  now  off to check the dabs website, which helpfully says:

  "The terms and conditions listed below are for business
customers. We do not
  have consumer terms and conditions, as these are determined by
specific
  legislation, the Sale of Goods Act 1979, the Sale and Supply of
Goods Act
  1994, and the Unfair Contract Terms Act 1977."

  So, the printer Ts and Cs don't provide them with any get-out.

  I'm waiting for TS to get back to me, before calling Visa. I seem to
recall
  that my visa card gives me some sort of protection when used online
too. :D

  I.



  -----Original Message-----
  From: Des Gibbons [mailto:des@xxxxxxx]
  Sent: 03 January 2003 14:53
  To: ukha_d@xxxxxxx
  Subject: RE: [ukha_d] RE:Dabs "not exactly helpful"


  Reading that paragraph, they can only stipulate who pays the
carriage if
  they inform you in writing no later than with the delivery of the
goods.
  T&C's on a website are not on a durable medium.

  Did they?

  Cheers, Des.

  > -----Original Message-----
  > From: Smith, Allan G [mailto:yahoo@xxxxxxx]
  > Sent: Friday, January 03, 2003 14:45
  > To: 'ukha_d@xxxxxxx'
  > Subject: [ukha_d] RE:Dabs "not exactly helpful"
  >
  >
  > I thought (and I could be wrong here) but following my dealings
with a
  > company called Global Positioning Systems (bunch of lying
b*****s selling
  > GPS systems who I would never touch with a barge pole again -
glad to get
  > that off my chest),that if stated in the Terms and Conditions
of the site
  > you were ordering from that you were liable for P&P for
distance selling
  > returns then they could do this.
  > This is covered by 8.2.b.ii in the referenced doc...
  > "(ii) information as to whether the consumer or the
supplier would be
  > responsible under these Regulations for the cost of returning
any goods to
  > the supplier, or the cost of his recovering them, if the
consumer cancels
  > the contract under regulation 10 "
  > Would be interesting if this isn't correct as I can feel
another e-mail
  > coming to the company above...
  > Cheers
  > Allan
  >
  >    Date: Fri, 3 Jan 2003 13:21:11 -0000
  >    From: "Ian Lowe"
<ian@xxxxxxx>
  > Subject: Dabs "not exactly helpful"
  >
  > <snip>
  > For full details of the directive please see
  > http://www.legislation.hmso.gov.uk/si/si2000/20002334.htm
"
  > <snip>
  >
  > I note that in contrast to your statement on www.dabs.com, I am
under no
  > obligation whatsoever to pay for return carriage:
  >
  > "The consumer shall not be under any duty to deliver the
goods
  > except at his
  > own premises and in pursuance of a request in writing, or
in
  > another durable
  > medium available and accessible to the consumer, from the
  > supplier and given
  > to the consumer either before, or at the time when, the goods
are
  > collected
  > from those premises."
  >
  > I Lowe.
  >
  > http://www.automatedhome.co.uk
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  >
  >


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