RE: Major panic last night

["Paul" <groups@xxxxxxx>]

Yes, I did listen in (4 keypads) - you can never quite tell whether an
intruder (dressed in some kind of neoprene 'cool suit') is tip toeing
though the house though ;)

Paul.



-----Original Message-----
From: Graham Howe [mailto:graham@xxxxxxx]
Sent: 27 June 2003 10:59
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Major panic last night



Remember that you can listen in to a keypad from your mobile phone, that
at least would allow you to hear if anything was going on.

My biggest problem with Comfort is Aaron (age 3) who thinks it is a
great idea to press the door phone button every time he gets home even
though he knows the house is empty. Comfort of course calls me each time
:)

-----Original Message-----
From: Paul [mailto:groups@xxxxxxx]
Sent: 27 June 2003 09:39
To: ukha_d@xxxxxxx
Subject: [ukha_d] Major panic last night

Last night I was about an hour away from home watching SWIMBO's Primary
School production (which was actually very good!) - Oh, and SWMBO is the
deputy head - not one of the kids!!!. In the middle, my alarm (Comfort)
rang my mobile to tell me my house was being broken into!

Listening to the alarm history told me that the hall and then kitchen
sensor had triggered close together. My dog was closed up in the kitchen
but I did wonder if she'd managed to get into the hall and trigger the
alarm (no other sensors had been triggered). I phoned the police but
even though two separate sensors had been triggered, they weren't
interested but asked me to phone them back when I'd found out what it
was (and no doubt caught any intruder myself!). Rushed back to the house
to find all was well and no sign of the dog having escaped (all door
firmly shut). Very odd - not sure what could have caused both PIR's to
trigger especially as we haven't had a false alarm in the year Comfort's
been installed.

This kind of incident brings several things home -

1)      It's very frustrating not to have more info on what's going on
(still pictures to the phone would be good)
2)      Comfort's alarm log is good but it would be better if it
collated the entries and presented them in a more understandable way
i.e. "hall PIR triggered, five seconds later kitchen PIR triggered,
five
minutes later and no further activations" etc. I'm sure this can be
done
with a bit of scripting and ACE?
3)      SMS text with details would have been good - how can I do this?
4)      It's all very well having a sophisticated alarm system but
unless you understand the alarm history entries in detail, you can't be
sure what's actually going on.
5)      Having a plan for this kind of event is critical (especially
when the Police aren't interested)

Any ideas on how to achieve these would be good.

Paul.





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