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ADSL - Handy Hint....
- Subject: ADSL - Handy Hint....
- From: "mark_harrison_uk2" <mph@xxxxxxxxxxxxxxx>
- Date: Sat, 11 Sep 2004 17:07:10 -0000
Today, I suffered my second ADSL failure in 2 years.
The first time, earlier this year, I'd phoned up, they'd "done a line
test, and couldn't find a problem", but mysteriously the problem
vanished during the running of that line test.
Today, I phoned them (Eclipse) at 17:20, to discover that tech support
is only open until 17:00 on Saturdays. "Bother" I thought (well,
there
was more of an ugg in the word, actually).
I tried phoning BT "100", and rather than an operator, found an
"automated service", which included the option to have BT run a
line
check.
I typed in the number I wanted them to check, and put the handset down
when instructed.
About 3 minutes later, the phone rang - "BT Automated Service... line
test report.... no problems".
BUT... mysteriously, the ADSL connection works again - uncanny :-)
Key learnings:
- Running a line check appears to "blow cobwebs"
- Getting BT to do it on the "100" service has the same result,
but
doesn't involve a long hold for tech support, and is a free phonecall.
Hope this helps someone, one day...
Mark
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