Re: Guidence needed with Distance Selling Regulations...

["John Andrews" <groups@xxxxxxxxxxxxxxxx>]

Andrew

I have a similar situation where the company has a 7 day cooling off
period,
and yet wants to charge me 25% restocking fee (not mentioned under its
t&c's
at all).


----- Original Message -----
From: "Andrew Kilgore" <amkilgore@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: Monday, September 13, 2004 8:11 PM
Subject: [ukha_d] Guidence needed with Distance Selling Regulations...


>
> Hi all,
>
> Long story short:
> I bought 2 identical items from a website - cost of delivery was £15
(exc.
> VAT) however I priced the cost of delivey for just one of the items
and it
> was £10 (exc. VAT). One of the items turned out to be faulty and I
contacted
> the eTailer and they arranged collection of the faulty item and are
issuing
> a refund for the value of the item. However, they are refusing to
refund
the
> extra carriage concerned - which pi$$es me off on principal more than
> anything else...
>
> Where do I stand...?
>
> If I had bought just 1 item, should I be out of pocket for the
delivery
cost
> if the item proved to be faulty...?
> Likewise, if I had asked for a replacement rather than a refund the
company
> concerned would have had to pay the delivery cost again...!?!
>
> All advice/suggestions welcome...
>
> Thanks,
> Andy.
>
>
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