RE: Re: Bargain (TM) widescreen monitors

["Ian" <ian@xxxxxxxxxxxxxxxxxxxxxxxx>]

Ironically enough, after my complete veto of online resellers, I purchased
=
a
TFT panel from Aria a couple of months back (well, actually, 3 of them) and
had nothing but good service.

I have a friend who speaks very highly of komplett as well - having
returne=
d
a mobo that blew one of it's power caps and got a replacement without a
fight.

I also had a run in with dabs (actually, a *couple* of run ins with dabs)
and they are now on my "never purchase from" list.

They could be selling a plasma telly for a fiver and I wouldn't trust them.
;)

Ian.

-----Original Message-----
From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
big_red_frog
Sent: 27 April 2005 19:57
To: ukha_d@xxxxxxx
Subject: [ukha_d] Re: Bargain (TM) widescreen monitors



I might have the wrong end of the stick on this, but thought I should pass
comment.

I have used ARIA for quite a few years now, after telling DABS to go stick
it when they tried to refuse to give me a returns number for a UPS that was
supplied with no manuals, cables or software.

I have never had any problems with ARIA, and have bought 7+ TFT's from
them=
,
quite often on super special. Along with lots of other kit. I have had not
one dead pixel, and always found their staff very good to deal with.

They do sometimes stock refurbs, but these are clearly marked grade A or B
stock and couldn't be confused with new and at extemely low prices. never
brought one though.


--- In ukha_d@xxxxxxx, "Ian" <ian@f...> wrote:
> >> Assuming this is a consumer transaction (ie not in the name
of a=20
> >> business),
>=20
> >What is the situation then with small businesses - get stuffed,
they can
> charge what they like >as a restocking fee?
>=20
> Restocking fee? They don't even have to take it back if it's a
complete
> duffer, never mind for dead pixels.. Buying business to business
online, the
> general rule of thumb is hold *really* tight onto your ankles, and
hope they
> use lube. Any customer care is *entirely* at the discretion of the
> vendor.(*)
>=20
> We were screwed for around =A31700 in one year by various online
vendors for
> blatantly faulty parts (things like buying ten PCs with extra ram,
9 are
> okay, 1 stick of ram is duff, and the etailer refused to replace
it, or
> ordering a "new" PC, which arrived with some blokes
spreadsheets on
it, and
> again, wouldn't repalce it, that sort of thing)... And it has made
me rather
> bitter and jaded about the whole thing. Very few bargains are
*actually*
> bargains, once you count in the added risks, and the assurance you
get by
> not focussing on the bottom line all the time is (imo) usually
worth it.
>=20
> We now deal pretty much exclusively with either local vendors,
where you can
> build up a relationship with them, or with the larger suppliers
(insight are
> good, for instance) where again, spending a good wadge of cash with
your
> account manager will get you looked at in a positive light when
snafu's
> happen. In stark contrast, we have had to write off =A36 worth of
keyboard
> this year - woo-hoo.
>=20
> Ian.
>=20
> (*)Usual disclaimers apply - our experience may differ from yours,
I am not
> a lawyer, yadda, yadda, yadda