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Re: E****** apology
- Subject: Re: E****** apology
- From: "patrick_o_matic" <patrick@xxxxxxxxxxxx>
- Date: Thu, 24 Nov 2005 10:15:04 -0000
>
> The real problem has been the customer handling - lack of feedback,
non
> available tech support who appeared absolutely clueless and the
"it's
> only a few users" nonsense: we had a total of 18 sites that we
know
> about/support who were down - and none of them came back until Tuesday
> evening.
>
> I really dislike the idea that they are playing games to save face,
> rather than come clean about the scope of the problem.
Or - playing devil's advocate and speculating wildly - maybe they just
didn't have any visibility of the scale of the problem themselves
(because they didn't/don't have the right tools in place)?
Patrick
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