Re: Re: E****** apology

[Dave McLaughlin <dave@xxxxxxxxxxxxx>]

Hey all,

Count yourselves lucky. It took my ISP here in Indonesia over 6 weeks to
fix the problem and get their customers back online. I had to use GPRS
to collect my email in this time and it was not cheap. They have given a
full discount ++ but still don't make up for all the costs I incurred or
the loss of business I also suffered.


Dave...
---
Very funny Scotty, now beam down my clothes!!!
---
http://www.embeddedcomputer.co.uk
http://www.v8carlton.com
---


Ian Lowe wrote:
> got to agree here - for me, the problem hasn't been the outage: I see
> that as just the sort of technical voodoo that's going to hit an
> operation... and lets be honest, at £25 a month, I know I am not
paying
> the appropriate level of cash to have guarantees of service level etc.
>
> The real problem has been the customer handling - lack of feedback,
non
> available tech support who appeared absolutely clueless and the
"it's
> only a few users" nonsense: we had a total of 18 sites that we
know
> about/support who were down - and none of them came back until Tuesday
> evening.
>
> I really dislike the idea that they are playing games to save face,
> rather than come clean about the scope of the problem.
>
> Ian.