RE: Re: How many PCs are sold in the UK (and by whom)

["michael.furlong" <ukha@xxxxxxxxxxxxxxx>]

Peter

=20

well I have just had some bad experiences with dell recently, but the
consumer and sme sectors are just the ones where the support isn=92t
availa=
ble
and they also buy from the cheaper ranges maybe this is why I see it as a
problem.

=20

If you repair 16000 Dells a month then you are probably working with Dell
spares and your engineers have in depth experience of Dell machines. Living
and working in rural Ireland I don=92t have the luxury of stocking specific
components for Dell systems or of learning the areas where they are
non-standard. Your comment on knowing a thing or two about them may be why
we have differing views. I don=92t think a trained PC engineer should have
=
to
be trained specifically to work on Dell PCs vs. any other manufacturer.

=20

I work on everything from the dreaded Packard Bells on up. I walk into a
client, where I probably have never been before, if I see an HP or an IBM I
smile as I know all components will be standard and anything I have in my
boot full of spares will fit and fit easily.

=20

This just isn=92t the case with Dells. Have a read of this=85.
http://www.duxcw.com/dcforum/DCForumID3/436.html

=20

I have been around the plant and I agree with your comments about its
efficiency. My comment about bottom of the curve could have been phrased
better I am not putting Dell in the same class as Tiny etc but I feel a
sid=
e
by side comparison would show better overall components in a HP vs. a Dell.

=20

Kim

=20

Point taken about the tab you are right there is usually a way but I didn=
=92t
have time to be faffing around looking for it as I have a living to make:-)

=20

And yes the non-standard wiring of the power connector was the issue=85.wtf
would anyone use a non-standard wire up?=20

=20

=20

=20

Mick

=20

=20

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_____=20=20

From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
White, Peter
Sent: 06 October 2005 22:02  To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Re: How many PCs are sold in the UK (and by whom)

=20

I can't really agree with some of this.  Not wishing to start a big debate
on the Merits of Dell, or any other PC manufacturer, but we repair 16000
Dells a month, so know a thing or 2 about them.  They do not generally use
'bottom of the curve' components; they are the largest client of Western
Digital, Seagate, Intel, Abit and countless other household component
names=
.
If you want to see cheap components or bad internal construction take a
loo=
k
inside a Packard Bell or Tiny (RIP), but Dell have a very firm policy of
only using tried and tested components.  They make mistakes, and I see a
lo=
t
of the recalls, but generally they also impact the other OEMs (the 'blowing
caps' issue being the best known one.)  Obviously, they drive a very hard
bargain with their suppliers, and swap the 'transparent' components (CD
roms, modems, HDs etc) quite regularly, but the core components ,such as
motherboards, don't change often within a model line.  Their factory in
Limerick is an amazing example of highly efficient supply-chain management;
they re-plan their component requirements every 2 hours, and don't actually
'buy' the part until it's scanned off the lorries, which are permanently
backed up to the loading bay.

They do tend to mess about with the PSUs, but again, this is on their
'consumer' ranges (Inspiron & Dimension).  The Optiplex and Latitude
ranges
are aimed at corporates; I've got 8 year old PSU that I use with my 1 month
old Latitude laptop.

As for replacing the CD rom, we have a target of 8 minutes to do this on a
Dell desktop.  The longest job, the motherboard, takes no longer that 25
minutes.

I can't argue about the sales guys, apart from saying that the one working
on the HSB market have very little experience and very high targets; not
conducive to great customer service, unfortunately.=20

Pete
_____=20=20

From: michael.furlong [mailto:ukha@xxxxxxx]=20
Sent: 06 October 2005 21:33
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Re: How many PCs are sold in the UK (and by whom)


>I am told that Dell will use whatever component they can=20
>get at a good price at the time, obvioulsy no issue at all for teh=20
>small company or home user.

I have to disagree with this a lot of my clients are small businesses and
home users, dell have a habit of producing systems which aren't quite
standard and cause problems down the track. Good price =3D bottom of the
cu=
rve
components =3D unreliability... the last thing a home user or small
busines=
s
wants.

An example of this was a few years ago when they produced PCs with a
non-standard power supply (I don't recall if it was the connector or what
but it sure wasn't standard). Imagine the problems this caused.

Another example of Dells way of working is their all in one printer. These
are re-badged Lexmarks with a non Lexmark printer cartridge...the
cartridge=
s
last about a week and then you pay dell a fortune for the replacement
cartridge...... not surprising Dell give them away is it?

I was working on a recent Dell system this week, upgrading a cd-rom to a
DVD-Rom/CDRW, in the end I left the old drive in it as it looked like it
wa=
s
going to take me 30 mins just to get it out!=20

I won't go into the fact that their sales drones sell XP Home to users with
office networks/servers.

Dell Pah!



/End rant

--- In ukha_d@xxxxxxx, "Mark Harrison (Groups)"
<mph@a...>=20
wrote:
> On Thu, 2005-10-06 at 17:27 +0000, ianh1000 wrote:
> > Who says HP only sell to corporate customers? :-(
> >=20
> > They have them at PC world, DABS etc, perhaps not a direct
sales=20
> > consumer web site, on that I agree.=20
> >=20
>=20
> I said "pretty much only selling to corporate customers" not
that=20
they
> DIDN'T sell to home users - only that they had far far more sales
> through the corporate channels.
>=20
> According to the figures I've got, HP have 22% of the UK PC market
> (after Dell, with 40%).
>=20
> Looking at the PCs that home users buy, I'd estimate that 90%+ of=20
those
> sales must be to corporates... but I'm willing to be proved wrong.=20
I'm
> still trying to hunt down a breakdown that doesn't cost
=C2=A3=C2=A3=C2=
=A3.
>=20
> I know of literally hundreds of people with work-issued HPs or=20
Compaqs
> (an HP company now), but only 1 person who bought an HP or Compaq=20
as a
> home user (and she bought it from a "laptop reconditioning
place")
>=20
> M.









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