RE: [OT] GPRS Data Cost in Spain

["Rob Mouser" <groups@xxxxxxxxxxxx>]

Probably your best option is to vote with your feet! I don't know if
you ar=
e a business user, how many phones you have or when you last renewed your
c=
ontract but the mobile market is reaching saturation in the UK and all
prov=
iders have fierce retention targets. O2 recently paid US well over =A320k
t=
o renew our contract for a further year, that's how badly they want the
bus=
iness.=20
Also make it clear in writing that you are taking this to ofcom: http://www=
.ofcom.org.uk/complain/mobile/company/
You will need to shout loud and often to get past the monkeys/chickens at
t=
he call centres.
You will win if you have the stamina and crucially are a potential revenue
=
stream for the future to them.
=20
HTH
=20
Rob
=20

________________________________

From: ukha_d@xxxxxxx on behalf of Tim Fletcher
Sent: Wed 05/04/2006 10:41
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] [OT] GPRS Data Cost in Spain



We just got our bill from Orange and on it is a =A3380 charge for about 4
M=
bs of GPRS from an engineer on a visit to  Spain. We queried it and told
"t=
hat's what Telefonica charge us... Nothing to do with us... Nothing we can
=
do....." is this legal to charge approx 100x the going rate? Do we
have any=
redress - is there anyone we can appeal to?

TIA
Furious (and Impoverished) of Daventry

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