RE: [OT] Dell accounts?

["White, Peter" <peter.white@xxxxxxxxxxxxx>]

Dell don't like the reseller model.  Ultimately the NBD service is provided
by the original purchaser, Overclockers in this case, but they may have
purchased the screens without warranty, in which case the level of service
depends on them, not Dell.  If they've purchased the screens with Dell NBD
warranty, then in the case of a failure you'd just ring up, log the call,
with you as the end user, and OC as the original purchaser - no big deal.
=20
Pete

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From: Paul Gale [mailto:groups@xxxxxxx]=20
Sent: 24 January 2006 02:45
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] [OT] Dell accounts?


Thanks all,

I think I'm sorted now - Overclockers have come up with a very good price
:=
)

Dell tried to give me the hard sell and still were =A350 more expensive per
monitor. Their biggest 'scare tactic' was to say that buying through a
thir=
d
party retailer would mean that any warranty issues would take up to 15 days
to get sorted whereas if I bought from them, I'd get next day service!!!
Shocking!!!!

Paul.


> -----Original Message-----
> From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
> White, Peter
> Sent: 23 January 2006 21:02
> To: ukha_d@xxxxxxx
> Subject: RE: [ukha_d] [OT] Dell accounts?
>=20
> I've got other emails and phone numbers if you need them - just
remember
> that most of the sales guys based in Ireland are only after the deal,
so
> you're best bet would be to propose what you want, rather than letting
> them
> offer you something.  The guys at Bracknell (01344) are
Enterprise-level
> guys, so may not be interested in a small order.
>=20
> Pete
>=20
> -----Original Message-----
> From: Paul Gale [mailto:groups@xxxxxxx]
> Sent: 23 January 2006 03:51
> To: ukha_d@xxxxxxx
> Subject: [ukha_d] [OT] Dell accounts?
>=20
> Hi,
>=20
> I've got together with a couple of friends and we've decided to buy 3x
> Dell
> 2405FPW LCD monitors each (9 total). I'm trying to find someone that
will
> do
> a good deal. Someone mentioned that you need to really have a named
Dell
> account manager to get a good deal.
>=20
> Anyone with a Dell business account - is this the case?
>=20
> I tried calling Dell but got an Indian call centre and had a really
hard
> time understanding a word before getting standard expensive pricing
:-(
>=20
> Cheers,
>=20
> Paul.
>=20
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