Re: [OT] ADSL Tale of Woe

["marcrfuller" <yahoogroups@xxxxxxxxxxxxxxxxxx>]

Hey Paul,

Nope, not changed a damn thing in about a year. The damn thing always
seems to go down just when I need it most :D

cheers

Marc

--- In ukha_d@xxxxxxx, "Paul Gale" <groups@...> wrote:
>
> Have you recently changed to ADSL Max?
>
> Line disconnects are a fairly common problem with some users - and
to do with BT rather than the ISP. There's lots of interesting reading
about this on ADSL Guide. May be worth a look if you've not already?
>
> I also moved away from Eclipse as their support was so slow (or
non-existent at times), especially as I was a business customer and
paying for their top ADSL product!
>
> Paul.
>
>
>
> > -----Original Message-----
> > From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On
Behalf Of
> > marcrfuller
> > Sent: 14 June 2006 13:17
> > To: ukha_d@xxxxxxx
> > Subject: [ukha_d] Re: [OT] ADSL Tale of Woe
> >
> > LOL, that's weird. I have pretty much the exact same problem with
> > Eclipse. So much so, that I am currently migrating away from
them.
> >
> > Basically for no apparent reason, I will loose my DSL line. Tried
all
> > the obvious, plugged into master engineer socket.. change to
spare
> > router.. different filter.. still no joy.
> >
> > So, I reported it to Eclipse who can't find a reason for the
fault and
> > pass it to BT. A day later the broadband comes back on it's own.
> > Eclipse then ring me back up and tell me that BT could not find a
> > fault and the line is up.
> >
> > This happened 3 times.. each time Eclipse would pass to BT, but
the
> > broadband would come back on it's own.. BT would then say no
fault and
> > pass it back.
> >
> > So, I figured I would try another provider. Eclipse has sadly
gone
> > down hill in the last year. I'm hoping my new provider will be
better
> > (speeds and support).
> >
> > Cheers
> >
> > Marc
> >
> >
> >
> > --- In ukha_d@xxxxxxx, "Mark McCall" <lists@>
wrote:
> > >
> > > Apologies for "venting" here.
> > >
> > > I'm into the 8th day of no ADSL service at home.
> > >
> > > Eclipse have just told me that BT have finally found a fault
in
my local
> > > exchange requiring a new "card". It's effecting
around 10 other
> > users too,
> > > so WTF has it taken them so long to twig!  God help the
other
non-techy
> > > people that have this issue, that don't have a spare
> > routers/filters/cables
> > > lying around that I've been asked to try.
> > >
> > > Now the best part - Eclipse have been submitting my Fault to
BT
for days
> > > now, every day BT come back and say no fault found, then the
next
> > day I ring
> > > Eclipse, they bounce it back to BT and so on.  Now as the
fault is
> > only seen
> > > a "one day old" they will not escalate it for
urgent repair!
> > >
> > > If anyone here has a contact in BT Broadband Wholesale
please
> > contact me off
> > > list.
> > >
> > > /me heads off to lie down in a darkened room.
> > >
> > > M.
> > >
> >
> >
> >
> >
> >
> >
> >
> >
> > Yahoo! Groups Links
> >
> >
> >
> >
> >
>