RE: Re: Clipsal Ulti

["Nigel Giddings" <nigel@xxxxxxxxxxxxxx>]

Phil,

I did highlight below the difference between supply and repair... It is
down to the manufacturer to provide a quick repair / replacement
turn-around.

I do not assume the world works to a plan, I fall into the group that
attempts to plan and also has contingencies in place.

People set there own expectations and if you allow people to cause a
panic on a Friday afternoon they will... I bet you will see most of
these problems are caused by the same small group of people.

In my experience these are seen by many as people who 'get it done' when
in fact many of them cause there own problems in the first place...

Nigel

-----Original Message-----
From: Phil Harris [mailto:phil@xxxxxxx]
Sent: 28 March 2006 23:10
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Re: Clipsal Ulti



A few individuals on a tight budget may well do so but generally if you
are "in the business" and you cannot afford to have a failed
module
tying
you up from doing other work and with a customer shouting at you because
their lights or hot water don't work then the requirement is usually
that
you need to buy from a source that you can rely on to support you
quickly
and efficiently...

> I would suggest availability of this type of equipment 'ex-stock' is
not
> a high priority, a 4 week delivery time would be acceptable as most
jobs
> are planned far in excess of this. A quick repair/replacement process
is
> important but that is a different issue.
>
> Nigel

Then I'm afraid that you fall into the typical group that assumes that
the
world goes to some sort of plan ... having spent almost four years at
Lets
I've lost track of the number of "urgent" orders on Fridays that
in no
way, shape or form can have been things that just cropped up last minute
-
may of which I still cannot see how they cropped up as a 3pm urgent
requirement for Saturday mornings!

In reality even installers and integrators tend to leave ordering kit
until the last minute so that they don't have debits on their company
cards until the very last moment and try to get purchases through into
the
next months billing cycle.

Phil