Re: Windows XP BSOD

["Tim Hawes" <timsyahoo@xxxxxxxxxxxxxx>]

Ahh, got you.
AFAIK he did not install any software just before it happened, but I
will double check. He may have done a windows update though.

Does recovery console=safe mode? or something else?

We can't get to a dos prompt as it's currently stuck in a chkdsk loop,
maybe I can get him ot use a Ghost boot disk just to get to a prompt?

I'll get him to look for an updated iastor.sys on the Intel & Dell
sites.

AFAIK it's RAID-capable, but it's currently just a single disk.

Thanks for the pointers :-)

Tim.

On 4/8/07, Paul Gale <groups2@xxxxxxx> wrote:
> Not sure what you mean Tim - what did he do right before the problem
occurred originally e.g. did he mess with something or apply an update or
did it just happen on boot up?
>
> Sounds like the Intel IDE drivers are now bad or corrupted. Next thing
I'd do is to probably boot into the recovery console and try to manually
replace iastore.sys. Of course this may not be the real problem, especially
if there's widespread corruption or hardware failure.
>
> You could try an in-place upgrade install if the Dell install disk
allows? You may loose Dell customisations though. Would need to prepare a
floppy with the correct Intel drivers on and F6 on booting the CD.
>
> I didn't also get how you were trying the Dell driver download - was
this on the problem PC or another one? You could try getting it from the
Intel site instead (the Dell driver is probably the Intel driver just
packaged in the Dell wrapper anyway).
>
> To recover data, you could always install XP on a second disk and then
copy everything across then re-install the original disk from the Dell
recovery CD. Long winded though and you may still need the Intel driver
disk.
>
> Does the machine have a RAID setup or is it just a single disk?
>
> Paul.
>
> > -----Original Message-----
> > From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
> > Tim Hawes
> > Sent: 08 April 2007 08:05
> > To: ukha_d@xxxxxxx
> > Subject: Re: [ukha_d] Windows XP BSOD
> >
> > > He's read some other web forums and they had suggested
running chkdsk.
> > > He ran it first in "report-only" mode and it gave
no results, then in
> > > "check and fix" mode and the computer is now stuck
in an endless loop
> > > where it won't boot up. It sticks in chkdsk at "8%
Stage 4 - Verifying
> > > File Data". He's left it overnight and it never budges
from this
> > > point.
> >
> > Tim.
> >
> >
> >
> > On 4/7/07, Paul Gale <groups2@xxxxxxx> wrote:
> > > Most importantly - what did he do to break it?
> > >
> > > > -----Original Message-----
> > > > From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf
> > > > Of Steve Morgan
> > > > Sent: 07 April 2007 22:34
> > > > To: ukha_d@xxxxxxx
> > > > Subject: RE: [ukha_d] Windows XP BSOD
> > > >
> > > > Iastor.sys refers to the onboard Intel RAID controller.
> > > >
> > > > Absolutely no idea if it will help, but it might give
you some clues
> > > > where
> > > > to look.
> > > >
> > > > Steve
> > > >
> > > > -----Original Message-----
> > > > From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf
> > > > Of
> > > > Tim Hawes
> > > > Sent: 07 April 2007 18:50
> > > > To: ukha_d@xxxxxxx
> > > > Subject: [ukha_d] Windows XP BSOD
> > > >
> > > > I'm after a bit of help as my Dad has turned his PC
into a doorstop.
> > > > He's called the manufacturer but the call centre
operators can't help
> > > > (they either don't seem to want to listen to his
problem and/or think
> > > > they know what it is and "solve" something
else).
> > > > It's a Dell Dimension 9150 with XP Pro, bought about
October last
> > year.
> > > >
> > > > It started with a stop error on
"DRIVER_IRQL_NOT_LESS_OR_EQUAL" with
> > > > the names file "iastor.sys" - the error is
well described here:
> > > > http://www.ydeologi.com/2006/04/26/dell-dimension-e510-iastorsys-
> > > > windows-xp-
> > > > blue-screen-error-stop-code-0x000000d1/
> > > >
> > > > Searching the Dell forums gave these instructions to
fix it:
> > > >
> > > > Dell KB Document Number: 311881
> > > >
> > http://support.euro.dell.com/support/topics/global.aspx/support/dsn/en/
> > > > docum
> > > >
ent?c=uk&l=en&s=gen&docid=20D0A093855D3F0AE0401E0A55170808&cs
> > > >
> > > > This Intel driver download link was contained in those
instructions:
> > > > ftp://ftp.us.dell.com/SATA/R130119.EXE
> > > > But after downloading the 16MB file and trying to run
it, it gave a
> > > > "your system does not meet the minimum
requirements error" and
> > > > stopped.
> > > >
> > > > Typing the asset tag into the tech support section of
the Dell site
> > > > yielded a few more "urgent" downloads,
including an Intel chipset
> > > > update, but this again gave the "your system does
not meet the minimum
> > > > requirements error" and stopped.
> > > >
> > > > He's read some other web forums and they had suggested
running chkdsk.
> > > > He ran it first in "report-only" mode and it
gave no results, then in
> > > > "check and fix" mode and the computer is now
stuck in an endless loop
> > > > where it won't boot up. It sticks in chkdsk at "8%
Stage 4 - Verifying
> > > > File Data". He's left it overnight and it never
budges from this
> > > > point.
> > > >
> > > > I'd thought we might get to a command prompt and maybe
run fdisk to
> > > > re-select the primary partition, but (a) I don't know
if that'll work,
> > > > and (b) we can't get to a command prompt...
> > > >
> > > > Can anyone advise what his next step might be? He has
re-installation
> > > > disks but would rather not re-install from scratch,
even though he's
> > > > got all his data backed-up.
> > > >
> > > > Thanks guys,
> > > >
> > > > Tim.
> > > >
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