Re: Re: Orange Broadband and landline??? - JUST SAY NO

["Raymond Kelly" <raymondtkelly@xxxxxxxxx>]

All these phone companies are much of a muchness.
I too got the Orange mobile + =A35 for the Broadband where as before I had
Pipex - flawless over a couple of years.
I've been lucky in that everything has been working fine for 3 months now.
Basically you have to play the game to get support. Phone up sales then get
through to a 'local' support dept - but ringing from 0800 or the free
mobil=
e
No. They can shortcut for you. OK it took me hours in total to get it
finally working but only once did I speak to india, and I found it best to
phone around 6pm as this is a dead period after work and before the other
annoyed punters get home before hitting the phones again.
You have to expect this - and expect and a fight - but don't give up!!
Standard procedure now in the UK

On 25/11/2007, Andy Whitfield <andywhitfield2002@xxxxxxx> wrote:
>
>   Is she in the cool off period of the contract? which is probably
> the first 4 weeks.
> May be able to cancel at no cost.
> Though if do cancel be prepared for a loooong wait before they
> remove the tag from the line.
> Andy
>
> -- In ukha_d@xxxxxxx <ukha_d%40yahoogroups.com>, Robin Edwards
> <robin@...> wrote:
> >
> > Oh boy, sorry to pour salt in any wounds but I have to ask a
> couple of questions
> > here. Just after I read these comments I got a call from my
> sister, who is not
> > very computer literate .... and they've gone to Orange
> broadband .... or would
> > if it worked.
> >
> > So it looks like I have to go over and do some basic diagnostics
> etc for her.
> > Is there any documentation related to the live box etc in soft
> copy someone
> > could send me off list so I could read up before travelling, or
> any suggestions
> > (eg does the live box etc support web browser access/config, what
> is default ip
> > address if so, etc).
> >
> >
> > I feel pain coming.... regards, robin
> >
>
>=20=20
>


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