RE: {Disarmed} RE: [OT] TalkTalk Broadband - WTF?

["Phil Harris" <phil@xxxxxxxxxxx>]

> TT are the last people I would point people too.....

OK - fair comment (I wouldn't go for TalkTalk myself but neither would I go
for AOL yet my parents have and they love the service so let us take it
that
every company has its detractors and its supporters) but need some
substance
behind that statement really...

> I get constantly cut off and with slow speeds when I do get on...

Is that "TalkTalk" themselves at fault or the physical line
between you and
the exchange (or some other piece of hardware in the loop) which no-one may
or may not now have the responsibility for?

> I can not move over to another supplier due to TT cutting the cables,
> something called "Local Branch Exchange" and refusing to
re-connect
> them!

...if they're that bad then surely you can get BT to install a new line.
You'll have to pay for it of course but if the issue is so bad then that's
a
solution, no?

> I spoke to oFCom about this and as soon as I mentioned TT they said
bad
> luck! It seems this is now illegal but I was too late.

Right - so you've been caught up in something which is now illegal for them
to do so in theory no customers nowadays should get this issue and if they
do then the provider has done something that there is legislation to
prohibit now so this should now be a non-issue to someone else?

> TT also insist of forcing an IP change every day and sometimes I am
> sure they do it more!

Do you pay for a static IP address?

If you do then you should complain as obviously your IP address in that
case
shouldn't be changing however if you don't and you have a dynamic address
then I don't see what the problem is - changing your public IP address
shouldn't make much difference to anything *UNLESS* you are wanting to be
able to get back into your network from the outside world. This is
typically
because you are running web servers / file servers which they specifically
want to try to dissuade you from doing anyway as it eats up their
bandwidth.
Remember that public IP addresses are getting tight nowadays and ISPs have
to make the best utilisation of their resources.

Use a service such as DynDNS - most routers nowadays seem to support one or
more of these services so that you can have a consistent URL even with a
dynamic public address.

Phil


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