RE: Re: OT (as usual) Alterative to Freeserve Required

["Graham Howe" <graham@xxxxxxx>]

I have now connected to BT Internet Anytime and it worked straight away (I
didn't use their set up of course ;-) I checked the comments from a few
users and service seems OK, very few engaged tones or cut offs other than 2
hour so I will see how it goes. I don't think I have ever had cause to call
an ISP customer service department (apart from U-Net who I use for email
and
server hosting - core activities that I pay for!) so I am not concerned
about problems on that side. Quite simply if it doesn't work I will go
elsewhere (like I said my email and hosting are handled by a real ISP!). At
least I am back online now ;-)

Graham

> -----Original Message-----
> From: Dr John Tankard [mailto:john@xxxxxxx]
> Sent: 18 June 2001 20:23
> To: ukha_d@xxxxxxx
> Subject: [ukha_d] Re: OT (as usual) Alterative to Freeserve Required
>
>
> > any of the alternatives, I am willing to pay up to 20 quid per
> month for
> > 24/7 access, preferably with an 0800 number and without a
> restriction on
> > calling number. I would prefer to have longer cut off times than
2
> hours,
> > but 2 hours is a minimum, above all else I need to get in at all
> times of
> > the day or night.
> >
> > Any suggestions (other than ADSL which is not an option for me,
has
>
> BT Internet. I have had the same problem you have had, but it was
> there fault!! I have made over 50 phone calls and still its not
> resolved.
>
> Apart from the verry low level of customer services, the service is
> not that good either. I would say i get service interruption af about
> 30 mins ever three days on ave. I have had delays of several hours
> with emails although its ok at the moment.
>
> If you find a good provider let me know. Because of the customer
> service problems I wish to NEVER use BT again.
>
> Its a shame because the phone service i have had has been verry good
>
> John
>
>
>
>
>
>
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> http://www.automatedhome.co.uk
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