RE: Internet Explorer question...

["Mark Harrison" <Mark.Harrison@xxxxxxx>]

SYMPTOMS


When you try to connect to an FTP site, you may receive the following
error message:


Internet Explorer cannot open the Internet site ftp://ftp.<site>.com

The server returned extended information



CAUSE


FTP servers can return textual error information describing a failure
situation. The error message indicates that the server has returned such
information, but Internet Explorer only indicates that the error was
received by the client. It does not relay the exact contents of the
error.

A possible cause of this message is that Internet Explorer cannot use
passive mode to transfer a file. In passive mode, the client connects to
the server to initiate data transfer; the normal mode, which Internet
Explorer currently does not support, is for the server to connect to the
client

Another possibility is that the server has reached its FTP Anonymous
limit.



RESOLUTION


To work around this problem, use the Ftp.exe tool. To do so, follow
these steps:


1.	Click the Start button, point to Programs, and then click MS-DOS
Prompt.



2.	Type the following command at the command prompt, and then press
ENTER:


ftp

3.	At the FTP prompt, type the following command, and then press
ENTER:


open <IP address or host name>

4.


NOTE: For more information about FTP commands, type the
following command, and then press ENTER:

help

For help on a specific command, type

help <command>

where <command> is one of the listed FTP commands.

If the error message is related to the maximum users allowed on the
site, try at various intervals and times to see if you are granted
access.


Mark Harrison
Head of Systems, eKingfisher

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-----Original Message-----
From: Phil Harris [mailto:phillip.harris1@xxxxxxx]
Sent: 3 September 2001 19:17
To: ukha_d@xxxxxxx
Subject: [ukha_d] Internet Explorer question...


Any ideas why Internet Explorer returns the message:

"Cannot download xxxxx.xxx from ftp.xxx.xx.xx <ftp://ftp.xxx.xx.xx> .
The server returned extended information."

When trying to download files from some ftp servers?

I'm using I.E. 5.5 and just downloading 6 to try that...

Phil