----- Original Message -----
Sent: Wednesday, January 16, 2002 2:18
PM
Subject: Re: [ukha_d] OT : Internet
Service Providers...
> Right ... V21 have decided to kick me off their
service - apparently I
> have broken the terms of my agreement by
being
online for more than 8
> hours in any 24 hour period. I've queried
this
with them as I have been
> online for more than 8 hours a day before
and
pointing out that their
> T&Cs did (and do still) say "unmetered"
-
whereas if they have logged
> that I am using more than 8 hours and
have
hence disabled my account
> then it's definitely anything but
"unmetered"!
Welcome to the club ;-) I cancelled my
subscription
with Free24-7 yesterday
when they decided to do the same thing to me,
and I
had only been online for
3 hours on Sunday evening! Could not connect 2
nights in a row as a
result...
> They do have the following
very
vague statement in an addendum to their
> T&Cs (Which you find by
going to their "Server Status" page!):
>
> "The Acceptable Use
Policy does not mention a specific time limit on
> useage and we have
no
intention of making a firm limit on connection
> time, merely that
useage will be monitored and deviations from normal
> personal useage
will be dealt with on an individual basis. As stated in
> the
Acceptable
Use Policy V21 reserves the right to suspend or cancel
> any account
which it believes to be in breech of the agreement."
Anyone with
some
legal background might be able to answer this question: Do
or don't they
practise false advertising when they say that you get a 24/7
internet
connection and can reconnect at anytime you please after the
'standard'
4
hour cut-off?
> Anyway ... I'm expecting a call back today from
one
of their senior
> managers (yeah right!) and if nothing is resolved
then
I'll be looking
> for a replacement provider.
>
> Someone
suggested another provider that they'd been using 24/7 and had
> been
connected for days at a time ... Was it "Fast24" or something like
>
that? Can you let me know if you have any recommendations. Cheers
Guys.
I've come to the point that I just can not be bothered to go
hunting for
another get rich quick ISP and am joining AOL. But ofcourse
will following
this thread with great interest...
:-)
Q.
--
Very funny Scotty. Now beam down my
clothes!
For
more information: http://www.automatedhome.co.uk
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