RE: ot Pathetic Service BT

[Andy Laurence <andy@xxxxxxx>]

> I come up with this from personal and bitter experience of Telew*nk
(eg
> outright lying to me, falsifying records of conversations between me
and
> them, not to mention gross incompetence when attempting 3 (or was it
4)
> times to do an install for me).

I'm sorry if my post came over disbelieving.  That was not my
intention.
I was making the point that I see lots of people complaining about
Telewest, yet my experience has been completely the opposite.  I
suppose
I've just been lucky.  The number of outages I've had in over a year
can
be counted on one hand, and the install service has been sterling. 
I
was offline for less than 150 minutes whilst I moved house.  That
time
included shutting down my server, packing it away, moving it to the
other side of the city, plugging it in, and waiting for the Telewest
engineer.  That's pretty impressive, IMO.  Pity my firewall
crashed he
machine though :-/

> The NTHELL is not personal experience but the experience of ppl I
know.
> This is not, I assure you one of those statements by ppl who don't
know what
> they are talking about!

Sorry if my comments came across wrong.

Andy
-- 
Building a community network for Bristol
http://consume.cyberprog.net
4x4 in town - bog brush for your teeth
NB: Alternate E-Mail - andylaurence at yahoo dot co dot uk



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