Re: [ukha_d] sky + £49

["Andrew" <acooke@xxxxxxxxxxx>]

Do you have to be on a specific package..

I'm on the cheapo package at the mo?
----- Original Message -----
From: "Paul Gordon" <paul@xxxxxxx>
To: "UKHA_D Group" <ukha_d@xxxxxxx>
Sent: Sunday, October 02, 2005 10:24 PM
Subject: RE: [ukha_d] sky + £49


Jason,

When I spoke to the chap at Sky, he initially told me the same thing...

To which I replied, - suppose I cancel my multiroom subscription, (which,
as
I am past the 12 month contractual obligation period, I am perfectly at
liberty to do...), - and then immediately re-subscribe...

He went away and had a word with his manager, and came back and accepted
that I was quite correct after all, and that I *CAN* have the same offer
conditions, - however, no-one at Sky had actually thought to anticipate
such
a likelihood, and so the billing system wasn't set up to accept it.

What they've had to do is charge me £99, - which is what their system is
set
up to process, and then immediately refund me £50 of that. -
"allegedly"
this was all done whilst I was on the phone...  -- call me Mr. cynical, but
we shall see... - I shall be looking out for the £50 refund to appear on my
statement at exactly the same time as the £99 charge appears....

Give them another call and press your case...

Paul G.


> -----Original Message-----
> From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
> Jason Pearce
> Sent: 02 October 2005 21:27
> To: UKHA_D Group
> Subject: [ukha_d] sky + £49
>
> I have just tried to get a new sky + box for £49. I already have sky +
> and one additional digibox.
>
> I was told that this offer os only available to new multiroom
customers.
>
> I was told to order it online (which you can't do)
>
> someone is going to check the sky website and get back to me :(
>
> Jason
>
>
>
>