Re: OT : Scan - sold me USA drives

[Mal Lansell <mal@xxxxxxxxxxx>]

I know who I'd trust more to still be around in 3 years time...

Scan went on my blacklist years ago for refusing to replace an item that
arrived broken - I don't think I'll be changing my mind any time soon...

Mal


On 06/09/2010 17:57, Tim Hawes wrote:
>
> :-(((
>
> Devil is in the detail as always, but if advertised as having
> "manufacturer's warranty" then that is what you (and I)
should expect.
> Would you have bought if they were advertised as "3 year warranty
provided
> by Scan" ??
> Perhaps a case for the Advertising Standards Authority, or local CAB ?
>
> DSR should not be an excuse for misleading advertising.
>
> Cheers,
>
> Tim.
>
> On Mon, Sep 6, 2010 at 4:32 PM, Paul Gale <groups2@xxxxxxx
> <mailto:groups2%40siliconpixel.com>>
wrote:
>
> > It's not good is it.
> >
> > Personally, I'd return them as I value the WD warranty process,
> having used
> > it many times and getting easy advance replacements. I wouldn't
> trust Scan's
> > 3 year warranty in this case.
> >
> > Paul.
> >
> >
> >
> > -----Original Message-----
> > From: ukha_d@xxxxxxx <mailto:ukha_d%40yahoogroups.com>
> [mailto:ukha_d@xxxxxxx <mailto:ukha_d%40yahoogroups.com>]
On
> Behalf Of
> > Gareth Cook
> > Sent: 06 September 2010 15:11
> > To: ukha_d@xxxxxxx <mailto:ukha_d%40yahoogroups.com>
> > Subject: [ukha_d] OT : Scan - sold me USA drives
> >
> > I bought some new hard disks from scan.co.uk, advertised as
having a 3
> > year manufacturers warranty. When they arrived, the Western
Digital
> system
> > told me they were out of region and have no warranty. A quick
call to WD
> > confirmed they are drives from the USA (so grey import).
> >
> > I've asked scan to come and get them, and here's their response :
> >
> > I can confirm the drives are covered by a 3 year warranty via
Scan
> in the
> > UK, so this fulfils any and all of our legal obligations,
> manufactures are
> > not obligated under UK law in any case only we are.
> >
> > Should you not require the drives, they can be returned under the
> Distance
> > Selling Regulations, however, this will be at your cost and not
at
> Scan's.
> >
> > Is this nonsense ???
> >
> > Thanks
> >
> >
> >
>
> [Non-text portions of this message have been removed]
>
>



[Non-text portions of this message have been removed]



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