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RE: Problem with xAP Switchboard reporting OG Call length

  • Subject: RE: Problem with xAP Switchboard reporting OG Call length
  • From: "Nigel Giddings" <nigel@xxxxxxxxxxxxxx>
  • Date: Sat, 21 Jun 2008 10:46:35 +0100
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Here I am answering my own questions, with another question...

=20

Looking through the log it would appear that the Meteor (xAP TEL)
reports and incoming call during the outgoing call.... And this is where
the 3 seconds comes from, it appears to receive something on the line
which it recognises as RINGING but because it only sees one ring it
assumes the call has not completed and reacts accordingly.

=20

I have three devices on the phone line, an ADSL router filter, the
meteor, a comfort box and it terminates on a PBX rather than a telephone
or telephones. I'm just wondering if any gremlins are at work confusing
the Meteor. As an ex BT technician I should be able to sort out a
telephone line... but the PBX does sometimes ring the extensions as if
there was an incoming call when you clear down a call....

=20

Nigel

=20

-----Original Message-----
From: xap_automation@xxxxxxx
[mailto:xap_automation@xxxxxxx] On
Behalf Of Nigel Giddings
Sent: 21 June 2008 09:34
To: xap_automation@xxxxxxx
Subject: [xap_automation] Problem with xAP Switchboard reporting OG Call
length

=20

Hi,

=20

I am running a number of xAP applications on a number of machines
however I still something of a novice and haven't quite got to the
bottom of how all this black magic works...

=20

I think one of my issues is that I am pushing the same xAP info round
the network from different sources...

=20

I am currently running

=20

xAP Hub       (ver 1.2.9.12)

xAP Conduit (ver 2.0.0.313) Homeseer Plug-in?

xAP Switchboard

xAP Floorplan

xAP Tel (with a Meteor CID unit)

=20

The issue I see at the moment is that xAP Switchboard works great apart
from O/G call duration. It appears that it reports an O/G Call of 3
seconds (showing partial number) followed by a second entry with the
correct number and no duration once the call completes.

=20

During an O/G call the current status is correctly displayed at the top
of the xAP Switchboard 'home page' but without duration (I/C calls
update duration while a call is in progress).

=20

I am guessing that xAP Switchboard is receiving a message from somewhere
suggesting the call is complete and so stops timing? It then receives
another complete call message which results in an entry with no duration
information...

=20

Thanks for any help in advance

=20

Nigel

=20


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<body bgcolor=white lang=EN-US link=blue vlink=blue>



<div class=Section1>

<p class=MsoNormal><font size=2 color=navy face=Arial><span
style='font-size:
10.0pt;font-family:Arial;color:navy'>Here I
am answering my own questions, with another
question&#8230;</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span
style='font-size:
10.0pt;font-family:Arial;color:navy'>&nbsp;</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span
style='font-size:
10.0pt;font-family:Arial;color:navy'>Looking through the log it would
appear
that the Meteor (xAP TEL) reports and incoming call during the outgoing
call&#8230;.
And this is where the 3 seconds comes from, it appears to receive something
on
the line which it recognises as RINGING but because it only sees one ring
it
assumes the call has not completed and reacts
accordingly.</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span
style='font-size:
10.0pt;font-family:Arial;color:navy'>&nbsp;</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span
style='font-size:
10.0pt;font-family:Arial;color:navy'>I have three devices on the phone
line, an
ADSL router filter, the meteor, a comfort box and it terminates on a PBX
rather
than a telephone or telephones. I&#8217;m just wondering if any
gremlins are at
work confusing the Meteor. As an ex BT technician I should be able to sort
out
a telephone line&#8230; but the PBX does sometimes ring the extensions
as if
there was an incoming call when you clear down a
call&#8230;.</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span
style='font-size:
10.0pt;font-family:Arial;color:navy'>&nbsp;</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span
style='font-size:
10.0pt;font-family:Arial;color:navy'>Nigel</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span
style='font-size:
10.0pt;font-family:Arial;color:navy'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original
Message-----<br>
<b><span style='font-weight:bold'>From:</span></b>
xap_automation@xxxxxxx [mailto:xap_automation@xxxxxxx]
<b><span
style='font-weight:bold'>On Behalf Of </span></b>Nigel
Giddings<br>
<b><span style='font-weight:bold'>Sent:</span></b>
21 June 2008 09:34<br>
<b><span style='font-weight:bold'>To:</span></b>
xap_automation@xxxxxxx<br>
<b><span
style='font-weight:bold'>Subject:</span></b>
[xap_automation] Problem
with xAP Switchboard reporting OG Call
length</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=3
face="Times New Roman"><span
style='font-size:12.0pt'>&nbsp;</span></font></p>

<div id=ygrp-mlmsg>

<div style='float:left;z-index:1' id=ygrp-msg>

<div id=ygrp-text>

<div>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>Hi,</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>I am running a
number of
xAP applications on a number of machines however I still something of a
novice
and haven&#8217;t quite got to the bottom of how all this black magic
works&#8230;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>I think one of my
issues
is that I am pushing the same xAP info round the network from different
sources&#8230;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>I am currently
running</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>xAP Hub
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(ver
1.2.9.12)</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>xAP Conduit (ver
2.0.0.313) Homeseer Plug-in?</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>xAP
Switchboard</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>xAP
Floorplan</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>xAP Tel (with a
Meteor
CID unit)</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>The issue I see at
the
moment is that xAP Switchboard works great apart from O/G call duration. It
appears that it reports an O/G Call of 3 seconds (showing partial number)
followed by a second entry with the correct number and no duration once the
call completes.</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>During an O/G call
the
current status is correctly displayed at the top of the xAP Switchboard
&#8216;home page&#8217; but without duration (I/C calls update
duration while a
call is in progress).</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>I am guessing that
xAP
Switchboard is receiving a message from somewhere suggesting the call is
complete and so stops timing? It then receives another complete call
message
which results in an entry with no duration
information&#8230;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB style='font-size:10.0pt;font-family:Arial'>Thanks for any
help in
advance</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>&nbsp;</span></font></p>

<p class=MsoNormal style='margin-left:36.0pt'><font size=2
face=Arial><span
lang=EN-GB
style='font-size:10.0pt;font-family:Arial'>Nigel</span></font></p>

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