[OT] advice on substitute part supplied...

["Paul Gale" <groups@xxxxxxxxxxxxxxxx>]

Can someone give me their opinions on what the law says in this
situation:

I just received this order but the part shipped was not that as shown on=20
your site. Your site clearly shows a SanDisk part but the shipped part was=
=20
inov8. I'm really disappointed in this as the card is intended as a
Birthda=
y=20
gift at the weekend. I expected to be shipped the well-known SanDisk brand=
=20
rather than a generic clone brand.

Can you please advise how you will rectify this.


Their Reply:


Please see the following page, unfortunately where possible we try to ship=
=20
Sandisk, unforutnatel 1Gb Sandisk are out of stock, we ship the next=20
available unit.

http://www.memoryforless.co.uk/store/x463.html

Rather keep clients waiting we send our the same or higher specification=20
card, same type and same warranty specification, 5 years, the only=20
difference may be the brand and the warranty, which is lifetime on the
unit=
=20
supplied.


Regards,

Paul
Sales Team
Memoryforless.co.uk
you please advise how you will rectify this.


Sounds like a load of BS to me =96 what=92s to stop me setting up a web
sit=
e advertising Porches at =A320k and shipping a Fiat Punto because we=92re
o=
ut of stock and don=92t want to keep customers waiting?

I presume there=92s some law on advertising and shipping that part, not
som=
ething else?

Cheers,

Paul.





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