Re: [OT] advice on substitute part supplied...

["Simon Coates" <simon@xxxxxxxxxxxxxxxxx>]

Paul,

I've always used 7dayshop.com for stuff like this

http://www.7dayshop.com/catalog/default.php?cat=6&type=6020&man=146&filterwo
rds=&go=SEARCH&comp=

Regards

Simon

----- Original Message -----
From: Paul Gale <groups@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: 24 March 2006 10:20
Subject: [ukha_d] [OT] advice on substitute part supplied...


Can someone give me their opinions on what the law says in this situation:

I just received this order but the part shipped was not that as shown on
your site. Your site clearly shows a SanDisk part but the shipped part was
inov8. I'm really disappointed in this as the card is intended as a
Birthday
gift at the weekend. I expected to be shipped the well-known SanDisk brand
rather than a generic clone brand.

Can you please advise how you will rectify this.


Their Reply:


Please see the following page, unfortunately where possible we try to ship
Sandisk, unforutnatel 1Gb Sandisk are out of stock, we ship the next
available unit.

http://www.memoryforless.co.uk/store/x463.html

Rather keep clients waiting we send our the same or higher specification
card, same type and same warranty specification, 5 years, the only
difference may be the brand and the warranty, which is lifetime on the unit
supplied.


Regards,

Paul
Sales Team
Memoryforless.co.uk
you please advise how you will rectify this.


Sounds like a load of BS to me - what's to stop me setting up a web site
advertising Porches at £20k and shipping a Fiat Punto because we're
out of
stock and don't want to keep customers waiting?

I presume there's some law on advertising and shipping that part, not
something else?

Cheers,

Paul.





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