Re: [OT] advice on substitute part supplied...

["Raymond Kelly" <ray@xxxxxxxxxxxxx>]

There should be a counter offer from them which you have to accept.
This is basic contract law as I understand it. They are trying it on


On 24/03/06, Paul Gale <groups@xxxxxxx> wrote:
> Can someone give me their opinions on what the law says in this
situation=
:
>
> I just received this order but the part shipped was not that as shown
on
> your site. Your site clearly shows a SanDisk part but the shipped part
wa=
s
> inov8. I'm really disappointed in this as the card is intended as a
Birth=
day
> gift at the weekend. I expected to be shipped the well-known SanDisk
bran=
d
> rather than a generic clone brand.
>
> Can you please advise how you will rectify this.
>
>
> Their Reply:
>
>
> Please see the following page, unfortunately where possible we try to
shi=
p
> Sandisk, unforutnatel 1Gb Sandisk are out of stock, we ship the next
> available unit.
>
> http://www.memoryforless.co.uk/store/x463.html
>
> Rather keep clients waiting we send our the same or higher
specification
> card, same type and same warranty specification, 5 years, the only
> difference may be the brand and the warranty, which is lifetime on the
un=
it
> supplied.
>
>
> Regards,
>
> Paul
> Sales Team
> Memoryforless.co.uk
> you please advise how you will rectify this.
>
>
> Sounds like a load of BS to me =96 what's to stop me setting up a web
sit=
e advertising Porches at =A320k and shipping a Fiat Punto because we're
out=
of stock and don't want to keep customers waiting?
>
> I presume there's some law on advertising and shipping that part, not
som=
ething else?
>
> Cheers,
>
> Paul.
>
>
>
>
>
> [Non-text portions of this message have been removed]
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