RE: [OT] advice on substitute part supplied...

["Phil Harris" <phil@xxxxxxxxxxx>]

I see what you're saying but assuming that the memory they have sent has
th=
e
same (or greater) capacity, the same duration (or longer) warranty and the
same (or faster) transfer rate then they haven't short changed you (the
Porsche / Punto example is irrelevent). If the suppliers have in their
T&Cs
that in the event of a product being out of stock then they will supply an
alternative product of similar or greater spec then that's what they'll do
=
-
however I would suggest asking where in their T&Cs they state it. ;-)

However I would have expected that they would have contacted you to say
tha=
t
they were out of stock of the item and that they could either cancel /
postpone your order or supply the alternative and give you the choice.

At the end of the day - if you're not happy with what they sent you, reject
it and send it back (by registered post so you can prove they got it) with
=
a
covering letter saying why you are rejecting it and that you trust they
wil=
l
refund the purchase price to your card (delivery and carriage charges are
always a grey area for refunds as the retailer can claim that they are a
contracted out cost).

Phil

> -----Original Message-----
> From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx]=20
> On Behalf Of Paul Gale
> Sent: 24 March 2006 10:20
> To: ukha_d@xxxxxxx
> Subject: [ukha_d] [OT] advice on substitute part supplied...
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> Can someone give me their opinions on what the law says in=20
> this situation:
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> I just received this order but the part shipped was not that=20
> as shown on your site. Your site clearly shows a SanDisk part=20
> but the shipped part was inov8. I'm really disappointed in=20
> this as the card is intended as a Birthday gift at the=20
> weekend. I expected to be shipped the well-known SanDisk=20
> brand rather than a generic clone brand.
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> Can you please advise how you will rectify this.
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> Their Reply:
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> Please see the following page, unfortunately where possible=20
> we try to ship Sandisk, unforutnatel 1Gb Sandisk are out of=20
> stock, we ship the next available unit.
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> http://www.memoryforless.co.uk/store/x463.html
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> Rather keep clients waiting we send our the same or higher=20
> specification card, same type and same warranty=20
> specification, 5 years, the only difference may be the brand=20
> and the warranty, which is lifetime on the unit supplied.
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> Regards,
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> Paul
> Sales Team
> Memoryforless.co.uk
> you please advise how you will rectify this.
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> Sounds like a load of BS to me =96 what=92s to stop me setting up=20
> a web site advertising Porches at =A320k and shipping a Fiat=20
> Punto because we=92re out of stock and don=92t want to keep=20
> customers waiting?
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> I presume there=92s some law on advertising and shipping that=20
> part, not something else?
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> Cheers,
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> Paul.
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> [Non-text portions of this message have been removed]
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