RE: [OT] advice on substitute part supplied...

["Chris Jackson" <chris@xxxxxxxxxxx>]

You should check the Terms and Conditions of the site.

The section you should check is this

". Description and price of the goods
2.1 The description and price of the goods you order will be as shown on
th=
e
Supplier s website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the
goods you have ordered are not available in stock, the Supplier will inform
you as soon as possible and refund or re-credit you for any sum that has
been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier s
website are accurate at the time you place your order. If an error is
found=
,
the Supplier will inform you as soon as possible and offer you the option
o=
f
reconfirming your order at the correct price, or cancelling your order. If
the Supplier does not receive an order confirmation within 14 days of
informing you of the error, the order will be cancelled automatically. If
you cancel the order, or if the order is cancelled automatically due to the
expiry of the 14 day period, the Supplier will refund or re-credit you for
any sum that has been paid by you or debited from your credit card for the
goods.
2.4 In addition to the price, you may be required to pay a delivery charge
for the goods."

It clearly does not state that they will just send you an equivalent item
EXPECIALLY if they have not contacted you about it first. Sounds like a fob
off to me.

You are fully entitled to the goods you ordered OR a full refund, that is
not acceptable.

Oh by the way if you setup a website selling Porches then people would be
expecting doorway covers not cars (anyway what's wrong with Puntos :)

Good luck
Chris

Email: chris@xxxxxxx
Web: www.stylishautomation.com=20

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-----Original Message-----
From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
Paul Gale
Sent: 24 March 2006 10:20
To: ukha_d@xxxxxxx
Subject: [ukha_d] [OT] advice on substitute part supplied...

Can someone give me their opinions on what the law says in this situation:

I just received this order but the part shipped was not that as shown on=20
your site. Your site clearly shows a SanDisk part but the shipped part was=
=20
inov8. I'm really disappointed in this as the card is intended as a
Birthda=
y

gift at the weekend. I expected to be shipped the well-known SanDisk brand=
=20
rather than a generic clone brand.

Can you please advise how you will rectify this.


Their Reply:


Please see the following page, unfortunately where possible we try to ship=
=20
Sandisk, unforutnatel 1Gb Sandisk are out of stock, we ship the next=20
available unit.

http://www.memoryforless.co.uk/store/x463.html

Rather keep clients waiting we send our the same or higher specification=20
card, same type and same warranty specification, 5 years, the only=20
difference may be the brand and the warranty, which is lifetime on the
unit=
=20
supplied.


Regards,

Paul
Sales Team
Memoryforless.co.uk
you please advise how you will rectify this.


Sounds like a load of BS to me =96 what=92s to stop me setting up a web
sit=
e
advertising Porches at =A320k and shipping a Fiat Punto because we=92re
out=
of
stock and don=92t want to keep customers waiting?

I presume there=92s some law on advertising and shipping that part, not
something else?

Cheers,

Paul.





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